Position Overview
Stellar Staff is seeking an exceptional Head of Recruitment to lead our talent acquisition efforts for both client job orders and internal positions. This role will be responsible for managing a team of recruiters, ensuring high-quality candidate selection, and maintaining superior job order fulfillment rates. The ideal candidate will have extensive experience in recruitment, particularly for remote/virtual positions, and a proven track record of building and leading high-performing teams.
Key Responsibilities
Team Leadership & Management
- Lead and supervise a dedicated team of recruiters responsible for fulfilling client VA job orders
- Set clear performance expectations and hold team members accountable for results
- Develop and implement training programs to enhance recruiter effectiveness
- Coach, mentor, and develop team members to achieve their full potential
- Address underperformance promptly through additional training or termination when necessary
- Conduct regular performance reviews and provide constructive feedback
Client Job Order Fulfillment
- Oversee the end-to-end recruitment process for virtual assistant positions across diverse industries
- Implement strategies to achieve and maintain a 95%+ fulfillment rate for all client job orders
- Work to continuously reduce time-to-fill metrics while maintaining candidate quality
- Ensure all placed VAs meet Stellar Staff’s rigorous quality standards
- Develop and refine role-specific screening methodologies for different client industries
Internal Recruitment
- Manage the recruitment efforts for internal company positions including CSMs, bookkeepers, department heads, and other roles
- Partner with department leaders to understand their staffing needs and create effective hiring strategies
- Ensure all internal hires align with company culture and performance expectations
Process Optimization
- Monitor and maintain every stage of the existing recruitment process
- Identify opportunities for improvement and implement changes to enhance efficiency
- Develop innovative approaches to difficult-to-fill positions
- Continuously refine candidate assessment and selection processes
- Implement and optimize recruitment metrics and reporting
Cross-Functional Collaboration
- Work closely with Client Success Managers to understand client needs and ensure appropriate matches
- Collaborate with the executive team to align recruitment strategies with company growth goals
- Maintain open communication with all departments to understand evolving staffing requirements
- Serve as the final point of accountability for all recruitment operations
Requirements
Experience & Education
- 5+ years of progressive experience in recruitment or talent acquisition
- 3+ years of experience leading and managing recruitment teams
- Proven experience with international recruiting, particularly in the Philippines
- Track record of successfully implementing and optimizing recruitment processes
- Experience recruiting for remote/virtual positions
- Bachelor’s degree or equivalent experience in Human Resources, Business, or related field
Skills & Knowledge
- Deep understanding of recruitment methodologies and best practices
- Strong knowledge of candidate assessment and selection techniques
- Experience developing role-specific screening criteria
- Excellent leadership and team management abilities
- Superior communication skills, both written and verbal (English)
- Proficiency with Applicant Tracking Systems and recruitment technologies
- Understanding of the virtual assistant services industry (ideal)
Competencies
- Decisive leadership with ability to make tough decisions
- Executive-level communication skills
- Results-oriented with strong accountability mindset
- Creative problem-solver who can overcome recruitment challenges
- Adaptability to changing business needs and priorities
- Strategic thinker with ability to translate business goals into recruitment actions
Why Join Stellar Staff
Join a growing company that’s revolutionizing how businesses access global talent.. As the Head of Recruitment, you’ll play a pivotal role in this mission by ensuring we connect clients with exceptional virtual assistant talent that drives their success.
We offer competitive compensation and opportunities for career advancement as our company continues to grow.
This position requires someone who thrives in a fast-paced environment, demonstrates exceptional leadership, and is passionate about connecting businesses with transformative talent. If you’re ready to lead a recruitment function that directly impacts client success and business growth, we want to hear from you.
Apply by sending your resume to: hrd@stellarstaff.com