How Do Payments Work?

A step-by-step to Stellar Staff payment, contract, and more. Have questions? Contact us.

1. Contract 📝

Each customer signs a contract which details the hourly rate for our services. Rates start at $8.49/hour and vary depending on the skill level and position of the virtual assistant (VA).

The customer must commit to a minimum of 20 hours per week, with a maximum of 40 hours per week per VA. The contract also allows customers to specify the number of VAs they require.

2. Pre-authorization 💳

After the contract is signed and the number of VAs is determined, customers provide their payment details. Their card is pre-authorized for a charge equal to two weeks of services upfront. This pre-authorization serves as a security measure to ensure the financial protection of our VAs and our company.

Customers will only be billed after the VA has commenced work.

3. Payments 💵

Clients are billed every two weeks on Fridays.

If the Virtual Assistant starts work less than a week before the billing date, or if for any reason the pre-authorized amount exceeds the actual charges, the balance will be adjusted accordingly.

Customers are protected by our 100% satisfaction guarantee.


4. Late Payments 🙅‍♀️

In case of late payments, a three-day grace period applies during which the VA will continue to work. If payment is not made within the grace period, the VA ceases work.

If payment is still not settled after the grace period and a three-day hold, the VA is returned to the hiring pool and there is no guarantee that the customer can hire the same VA again, regardless of any remaining paid balance.