Virtual Assistant Chat
Virtual assistant chat support is the leading way any customer service department in the world can reduce operation costs by as much as 75%.
No kidding, this is a figure we achieved with some of our clients, and we are willing to do the same for you at a fixed hourly cost, with no long-term obligations for you, and no hidden fees.
If you’re wondering how it works, it’s pretty simple. We source the best talent remotely from all over the world, with a very strict 10-step selection process, and continually train them so they can always be on top of the latest software, industry practices, and tech skills.
Live Chat Assistant Services that We Offer
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Service Type
Task Description
Key Benefits
Presales Activities
Onboarding Activities
Product Support Services
Billing and Account Management Services
Customer Retention Services
Upselling and Cross-selling Activities
Feedback Collection
Live Chat Support
Order Processing
CRM Management
Complaint Resolution
Knowledge Base Management
Social Media Support
Appointment Scheduling
Follow-Up Services
Chatbot Management
Service Level Monitoring
Why choose an Executive Assistant from Stellar Staff?
Traditional Hiring:
Higher labor costs
Need to be managed and trained
High taxes and insurance costs
Hard to find good talent
Stellar Staff:
Exceptional Communication:
Clear, concise, and professional interactions with customers.
Technical Proficiency:
Ability to troubleshoot and resolve technical issues efficiently.
Empathy and Patience:
Understanding and addressing customer concerns with care.
Problem-Solving Skills:
Quickly identifying and resolving customer issues.
Multitasking Ability:
Handling multiple chats and tasks simultaneously without compromising quality.
Work only with the Best Talent Chat Assistant
Virtual assistant chat support is mainly used for customer satisfaction processes. Be it CRM, customer support, follow-up services, outreach, live chat, or anything else, the impression left on the customers is of top importance.
This is precisely why we hire nothing less than ideal. Our 10-step vetting and selection process results in as low as 1% of applicants getting a chance to work as live chat assistants, and we won’t accept anyone who doesn’t impress us with their people skills, as well as technical literacy.
Full-time Staff
Starting at:
$8.49 /hour
A dedicated employee working 40 hours a week.
No monthly contracts
Billed bi-weekly
Part-time Staff
Starting at:
$9.95 /hour
Part-time employee working 20 hours a week.
Billed bi-weekly
No monthly contracts
Always interview candidates before hiring.
We will never match you with someone random! Interview top candidates that we provide based on your job description.
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Why should you hire a Virtual Assistant Chat Support?
The backbone of your business is the customer experience, this is what will give your business longevity, word of mouth, and loyal customers. It can be hard to achieve that with regular workers who are simply going through the motions. Our assistants are much more motivated, as we incentivize them with in-house reward systems for good performance.
They have a very good reason to perform to their absolute top level every day.
On a more practical level, virtual assistant chat support is the best cost-saving choice. They allow you amazing scalability, as you can add or remove workers at any moment. Also, with virtual assistants, your talent pool is not tied down to your immediate location, these are the best workers from all over the world.
In practical terms, these are key upgrades virtual assistant chat support brings:
- Scalability: Easily adjust your workforce size based on demand.
- Cost Savings: Lower overhead costs compared to in-house staff.
- Global Talent Access: Hire the best talent from around the world, not just locally.
- 24/7 Support: Provide round-the-clock customer service without time zone constraints.
- Improved Customer Experience: Higher quality interactions leading to increased customer satisfaction and loyalty.
Reviews
Frequently Asked Questions
What qualifications should a Live Chat Assistant have?
You need an assistant that has excellent communication skills, language skills, the ability to quickly adapt and understand your business and your customers, and excellent work ethic. We promise nothing less with our assistants.
What tasks can a Virtual Assistant Chat Support handle?
We can set up almost anything for you. With access to the best workers and training plans, there is nothing we can’t make work. Otherwise, for the most common tasks, check out the services table above.
How do I train a Virtual Assistant for chat support?
Like any other live chat assistant, but ideally, you can let us do the training for you. We like to make your life as easy as possible, and make sure our assistants are always up to date with the industry, so we will gladly take care of it for you.
How can I measure the performance of a Chat Assistant?
You can use any system you have in place. We have our own system and share metrics with clients.
What software do Virtual Assistant Chats typically use?
Live chat assistants can use any software you are most comfortable with
Can a Virtual Assistant work 24/7?
Absolutely, we can rotate assistants to achieve 24/7 uptime for you.