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How Stellar Staff Works

Get the right work off your plate — and into the right hands.

We don't just find you a VA. We help define the role, recruit the right person, and manage everything around them after they start.

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1,500+VAs placed

Real people. Real team.

Business owner reviewing work on a tablet, delegating tasks to her Stellar Staff virtual assistant
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Before We Recruit

From your inbox to a role someone owns.

The shift that happens before we ever recruit.

Founder
Inbox · Scheduling · Follow-ups · Admin
Defined Role
Ownership · Goals · Playbooks · Tools
Your VA
Owns it. Runs it. Reports on it.
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The Process

Here's exactly how it works

A clear role. A carefully vetted VA. Ongoing support from our team.
01

Discovery

We find what's eating your time.

We identify the recurring work pulling you away from the things only you can do.

03

Recruitment

We test hundreds to find your one.

Our team sources, tests, interviews, and vets candidates against the role we've already built.

04

Interview

Meet 2–3 hand-picked candidates.

You meet a small shortlist of finalists who have already made it through our screening process.

05

Kickoff

Your VA starts.

The role, workflows, tools, goals, and expectations are already mapped before day one.

06

Ongoing Management

We stay with you after placement.

Stellar Staff handles the operational layer around your VA — from HR and time tracking to support and replacements.

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Delegation Launch™

Build the role before you hire the person.

VAs don't fail because they're bad. They fail because nobody defined the job.

That's why we don't start by sending you resumes. First, we turn the work that's eating your week into a clear role someone can actually own.

What this person owns
What success looks like
What tasks they handle
What they don't handle
What tools they'll need
How success is measured
Step-by-step playbooks for exactly how to do it
Book a Discovery Call
Founder reviewing a defined role on a tablet before recruiting begins
BEFORE
Inbox
Follow-ups
Scheduling
Admin
CRM
Customer Support
DEFINED ROLE
Ownership
Goals
Workflows
Tools
Measurement
Guardrails
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The Operating Plan

Everything your VA needs to start with clarity.

Before recruitment begins, we create a practical operating plan for the role.

A clear 30-day goal

One measurable target for month one, so success is defined up front.

Every task, owned

What “done” looks like, expected hours, and how success is measured for every responsibility.

Playbooks + walkthroughs

Your key workflows turned into step-by-step guides and short video walkthroughs.

Tools & access, mapped

Every tool the role touches, with access organized before day one.

Clear guardrails

Your VA knows what they can decide independently and what should always come back to you.

Yours to keep.

The full plan belongs to you. Take it anywhere — even outside Stellar Staff.

Get Started
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Our Screening Process

8 filters. 0.1% survive.

You're not getting random resumes.

Thousands of people apply. Before anyone reaches your interview, they've already been through a rigorous screening process.
Thousands of applicants a month
6-step application + 6 individual tests
Written + spoken English verification
Reference checks
Equipment check
Live interviews + skill tests
Our team double-checks every finalist
Background checks
Top 0.1%Your candidates

You meet just 2–3 hand-picked finalists who have already made it through the process.

Professional working at a desk, taking notes with everything mapped out before day one
Responsibilities are clear
Workflows are documented
Tools are mapped
Goals are defined
Guardrails are established
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Day One

Your VA starts with clarity.

Most new hires spend their first few weeks trying to understand what they're supposed to do. Your VA starts with the foundation already built.

So instead of figuring out the role, they can start owning it.

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After Your VA Starts

We don't just place. We manage.

Finding the right VA is only the beginning. Once they start, you're backed by the Stellar Staff team.

Dedicated Client Success Manager

One person owns your account and is there when you need help.

Time tracking

Verified hours, with no guesswork.

Full Slack access

Reach the Stellar Staff team directly when you need support.

HR covered

Payroll, taxes, and healthcare credit handled from month one. One invoice. Zero paperwork.

VA bonuses and raises

Stellar Staff helps keep great VAs motivated at no additional cost to the client.

Add VAs anytime

Scale your remote team as your business grows, with no extra fee for adding VAs.

You work with your VA. We handle everything around them.

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Proven Results

A process that's already worked across 1,500+ VA placements.

1,500+VAs placed
4.9 / 5Average rating
100+5-star reviews
Mr. Handyman0% → 80%Lead conversion

More revenue in the door.

Amae Health$300K/year saved78% lower staffing cost

Every lead handled, no misses.

Partner Construction$253K/year savedReplaced four admin hires

Founders freed to grow the business.

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No Risk

Zero risk. That's the whole point.

Other agencies can charge thousands in setup fees before you've even met anyone. Stellar Staff is designed to remove that risk.
$0

Startup fee

No upfront setup costs. No hidden fees.

100%

Money-back

If we can't find your ideal VA, you pay nothing.

$0

Until your VA starts

Billing begins only once your VA is matched and working.

Free

Replacements, forever

If your VA leaves or isn't working out, we replace them free.

100% Money-Back Guarantee · $0 Startup Fee · Month-to-Month · Cancel Anytime

Ready to get work off your plate?

Show us what's taking up your time. We'll turn it into a role someone can own, find the right person for it, and support you after they start.
Small refundable deposit · No startup fee · Month-to-month