Hire a Medical Virtual Assistant

Scheduling that keeps the schedule full

Booking, rescheduling, confirmations, and the recall list. When confirmations go out on time and cancellations are backfilled the same morning, provider schedules stay full. When they don't, the practice absorbs the cost of every empty slot. One pediatric clinic handed exactly this work to a Stellar Staff assistant; the results are in the case study.

Insurance verification, done before the patient arrives

Eligibility and benefits are checked days ahead, not the morning of the visit. Prior authorizations are started early, documented, and tracked to a decision so procedures don't get delayed. A denied claim often starts with a missed verification, and this role helps prevent that.

Patient calls, answered by a person

"Can I move my appointment?" and "Did my referral go through?" don't need a nurse. They need someone who picks up, follows your protocols, and routes anything clinical straight to your team. Your assistant handles the routine calls so your in-office staff can focus on the patients in front of them.

Billing follow-up on the administrative side

Claim status checks, denial follow-up at the administrative level, patient balance reminders, and the paperwork that moves between your biller and the payer. Your billing lead keeps the decisions; the assistant handles the time-consuming follow-up.

Records, referrals, and the inbox

Referral paperwork sent and tracked, records requests fulfilled under your policy, faxes and portal messages sorted daily. If you're still evaluating the role, our guide to what a virtual medical assistant does goes deeper, and dental offices have their own version of this role on our dental virtual assistant page. Practices with heavy phone volume often pair this role with a dedicated call center assistant.