Why Amae Health Kept Their Virtual Assistants After Raising $50 Million

The Client

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Amae Health is a venture-backed mental health provider focused on delivering comprehensive, in-person care for individuals with severe mental illness (SMI). With a mission to redefine treatment and a rapidly expanding network of clinics across the United States, Amae Health is a leader in the behavioral health space [1].

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The Challenge

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In its early stages, Amae Health faced a common startup challenge: the need for high-quality administrative support on a lean budget. As a company handling sensitive patient information and complex scheduling, they required reliable, professional assistance for critical back-office functions. Initially, the primary driver was cost savings, but as they grew, the need for a dependable, scalable solution became paramount.

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The Solution

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Amae Health partnered with Stellar Staff to build a remote team of virtual assistants to manage key administrative roles. This included:

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• Patient Intake: A dedicated virtual assistant to manage the intake process, ensuring a smooth and professional experience for new patients.
• Bookkeeping: A skilled virtual assistant to handle financial records and bookkeeping tasks, maintaining accuracy and compliance.
• General Administration: A versatile virtual assistant to provide overall administrative support, keeping the office running efficiently.

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Stellar Staff's client success managers worked closely with Amae Health to understand their specific needs and hand-select the right talent for each role. This ensured a seamless integration of the virtual assistants into Amae Health's existing workflows.

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The Results

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The partnership with Stellar Staff has yielded significant and lasting results for Amae Health, extending far beyond initial cost savings.

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1. Massive Cost Savings:

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Amae Health achieved dramatic cost reductions by leveraging Stellar Staff's virtual assistants. The average cost of a full-time administrative employee in the San Francisco Bay Area can easily exceed $80,000 per year, plus benefits. With three such roles, the total annual cost could approach a quarter of a million dollars. In contrast, Stellar Staff's virtual assistants provide the same high-quality support for a fraction of the cost, averaging just $1,500 per month per assistant.

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2. Unwavering Reliability and Quality:

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Even after raising over $50 million in funding and having the resources to hire locally, Amae Health has chosen to continue and expand its partnership with Stellar Staff. This is a testament to the high quality of work and reliability of the virtual assistants. The support provided by Stellar Staff has been a constant, allowing Amae Health to scale its operations without the administrative headaches of hiring, training, and managing a local administrative team.

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3. Scalable Support for Rapid Growth:

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As Amae Health expands its footprint of clinics across the country, Stellar Staff provides a flexible and scalable solution to support this growth. The ability to quickly add or modify virtual assistant support allows Amae Health to remain agile and responsive to the needs of its growing business.

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If you would love to also hire a similar reliable virtual assistant, please book a call.

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References

[1] Amae Health. (2025, November 6). Amae Health Announces $25 Million Series B to Advance Toward a Cure for Severe Mental Illness. Business Wire. Retrieved from https://www.businesswire.com/news/home/20251105989926/en/Amae-Health-Announces-%2425-Million-Series-B-to-Advance-Toward-a-Cure-for-Severe-Mental-Illness

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