Hire a Medical Virtual Assistant

A Medical Virtual Assistant (MVA) is a remote healthcare support professional trained to handle clinical and administrative workflows without being physically present. Unlike general VAs, they are proficient in medical terminology and specific systems like EHR (Electronic Health Records). They act as a specialized extension of your private practice or clinic, managing patient scheduling, insurance verification, and documentation, ensuring your in-office staff can focus entirely on providing direct patient care and bedside support.

Our Medical VAs handle diverse responsibilities including EHR/EMR data entry (Epic, Athenahealth), patient intake, and medical transcription. They are also skilled in Revenue Cycle Management (RCM) tasks such as medical billing, coding, and prior authorizations. By managing the complexities of insurance claims and claim denials, they help stabilize your cash flow. Additionally, they handle prescription refills, laboratory result coordination, and patient follow-ups, ensuring a seamless experience for every patient in your care.

Security is our top priority in the healthcare niche. All our Medical VAs undergo rigorous, mandatory HIPAA training and certification to handle Protected Health Information (PHI) according to federal regulations. We establish a formal Business Associate Agreement (BAA) with your practice and mandate the use of encrypted platforms, VPNs, and multi-factor authentication (MFA). By strictly limiting data access to the minimum necessary information, we ensure your practice remains compliant while mitigating the risks of data breaches or unauthorized disclosure.

Hiring a Medical VA is significantly more cost-effective than local hires, saving practices up to 60-70% in overhead. While a US-based clinic assistant typically costs $35,000-$45,000 annually plus benefits, specialized Medical VAs range from $15-30 per hour depending on their expertise in RCM or specific EHR systems. We offer flexible monthly retainer packages for part-time or full-time support, allowing you to scale your administrative capacity without the burden of payroll taxes, health insurance, or physical office space costs.

Yes, our Medical VAs are experts in managing the digital workflows of modern Telehealth practices. They coordinate virtual check-ins, guide patients through video conferencing setup, and handle remote patient intake forms before the appointment. By managing the technical and administrative hurdles of virtual visits, they ensure that the physician’s time is spent solely on the consultation. They also maintain active patient communication through secure portals, responding to inquiries and ensuring consistent follow-up care for better health outcomes.